Audi Malaysia Rolls Out #ReadyToDrive Customer Care Initiative

• Continued focus on strengthening the customer experience for Audi owners

• Audi Centers to offer package to focus on safety, reliability and peace-of-mind

• Benefits include complimentary vehicle condition check, complimentary pickup and delivery service, and savings on service and battery

KUALA LUMPUR, 3 October 2022 – PHS Automotive Malaysia (PHSAM) today announced its #ReadyToDrive initiative with a focus on safety, reliability and peace of mind for Audi owners. This marks the first aftersales initiative by PHSAM since representing the Audi brand for wholesale, marketing and aftersales in Malaysia in July 2022.

“Customer satisfaction is very important to us. As such, we are levelling up our efforts across the board. We want to ensure Audi are running at their best, always,” said Deenan Nadar, Aftersales Director of PHSAM.

According to the latest report from a stakeholder survey conducted every two years by Audi, vehicle safety is ranked as the highest priority by customers.

“Audi owners can leverage our latest customer care package which has been designed to offer reliability and safety. In view of the upcoming school holidays and festive breaks, and with the monsoon season around the corner, we want our customers to have a safe and reliable journey.

“This will be a period of peak drives with more cars on the road, road trips and possibly hazard drives with unexpected heavy rains, floods or thunderstorms – and we want to enable Audi owners to have pleasant journeys with peace of mind,” said Deenan.

In strengthening the quality of aftersales service, technicians at Audi Centres across the country have been undergoing regular upskilling and assessments to improve their service level performance.

The #ReadyToDrive campaign which will run from 1 October to 31 December 2022 offers Audi owners exceptional value in a comprehensive package which includes:
● Complimentary 30-point vehicle condition check for owners who have not visited an Audi Centre in the past 12 months
● Complimentary pickup and delivery service
● 20% savings on Audi Service and selected wear and tear parts
● 20% savings on Audi Batteries

Audi Centres also offer comfort and convenience at a customer lounge, which is also equipped with complimentary Wi-Fi. The Centres are fully sanitised and constantly monitored to ensure that maximum hygiene is always maintained.

Audi cars purchased in Malaysia are supported with 3 years free maintenance, 5 years unlimited mileage warranty and 5 years roadside assistance.

For more information on the Audi #ReadyToDrive offers, or to book a service appointment, visit www.audi.com.my or contact an Audi Centre.

Read more about the Audi RS3 here.